How Can We Help?
Browse the topics below to find answers fast. Most questions are answered in a tap.
- Primeros pasos 3 What the app does and how to begin.
- Your Account 4 Sign in, history, and password help.
- Payments & Cards 4 Accepted methods, receipts, and currency.
- Top-Ups & Transactions 4 Delivery, failed top ups, and fixes.
- Pago Automático 2 Recurring top ups, set and forget.
- Prepaid Plans 3 Diaspora plans for family back home.
- Security & Privacy 2 How we protect your details.
- View all topics
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Primeros pasos
Digicel International lets you send prepaid credit, data, and bundles to Digicel numbers across 25 markets in the Caribbean and Latin America — all from one app.
Yes. Top ups, bundles, and Auto Pay now live in the Digicel International app. The website is for information and account help only. The app is free on iOS and Android.
You can top up Digicel numbers across the Caribbean and Latin America — including Jamaica, Haiti, Trinidad and Tobago, Guyana, and more.
Your Account
Download the app and sign up with your phone number and email. Your email is used for receipts and to verify your top ups.
Solicita un restablecimiento de contraseña en la app y te enviaremos un enlace por correo electrónico. Abre la página de este sitio web para establecer una nueva contraseña. Elige allí tu nueva contraseña y luego vuelve a la app e inicia sesión con ella.
Open the app and go to Activity. Every top up, bundle, and Auto Pay charge is listed there with its receipt.
Yes — we send receipts and transaction confirmations by email, and it helps us recover your account if you change phones.
Payments & Cards
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and iDEAL × Wero. Available methods vary by market.
Yes. Save a card securely in the app so your next top up takes seconds. You can remove it at any time.
You're charged in your local currency. The exact amount is always shown before you confirm.
Yes — every top up sends an email receipt, and you can view it again any time under Activity.
Top-Ups & Transactions
You'll see a confirmation in the app and an email receipt. Most top ups arrive on your recipient's phone in under a minute.
If a top up doesn't go through, you're refunded automatically — you don't need to do anything.
Top ups are delivered instantly and can't be reversed once sent, so double-check the number before you confirm. Contact us if you need help.
Most top ups arrive in under a minute. During busy periods it can take a few minutes.
Pago Automático
Auto Pay tops up a recipient on a schedule you choose, so they're never out of credit. Set it up in two taps.
Yes — pause or cancel any active Auto Pay from the app at any time, no questions asked.
Prepaid Plans
Prepaid plans bundle calls, data, and texts for your family back home at a fixed price. Buy one for a recipient and we keep them connected.
Choose a recipient in the app, pick a plan available in their country, and pay. The plan activates on their number right away.
No — plans and pricing differ by market. Use the country selector above to see what applies where your family lives.
Security & Privacy
Sí. Los pagos usan cifrado de nivel bancario y puedes bloquear la app con Face ID o tu huella digital.
Saved cards are tokenised and held securely by our payment partners — Digicel never sees your full card number.
Talk To Real People.
Our Caribbean support team is here Monday to Saturday, 9am–6pm ET.